After buying kplc tokens, the kplc tokens delay to come sometime. If your kplc token is delayed, don’t worry, there are a number of alternative ways that you can use to retrieve your delayed kplc tokens. We shall list the possible fixes below and later give you a step-by-step guide on how to get delayed kplc tokens.
Kplc tokens delay is solved by the following methods:
- Fix kplc token delay by using the kplc sms code
- Get delayed kplc tokens by using the kplc my power app for free
- Recover your delayed kplc tokens using the kplc online service portal.
How to get kplc delayed tokens using the kplc SMS code
Delayed tokens are gotten using the kplc SMS code service which is *977# Follow the below steps to get your delayed tokens using kplc ussd code:
- On your dial pad, enter *977# and call
- Next, choose the prepaid option
- Now select the latest token option which is number 2
- On the next page, choose your meter number and submit
- You shall receive a text message displaying your latest bout tokens
- Remember this service shall charge you airtime. In case you need a free solution, continue to the next method.
Get delayed kplc tokens by using the kplc my power app for free
Another method to get your delayed kplc tokens is by using the kplc my power app. This method is free and should be done as follows:
- Go to the google play store
- Search for kplc My power app
- Download and install the app
- From the service options, select the ‘bill/my token’ option
- In the next window, choose the ‘my meter’ option
- Proceed to type your meter number in the search box and search
- You shall get a result showing the details of your metre plus your kplc tokens which have been delayed.
Get delayed tokens using the kplc online service portal
The kplc online portal is another way to get your token number when it has been delayed. Follow the below steps to get your delayed token number immediately:
- On your browser, go to the kplc service portal
- From your kplc self-service portal menu, select the ‘bill/token’ option
- Next, select the meter number option
- Now type in your token metre number and search
- The screen shall load your delayed tokens immediately.
- Congratulations, you just got your delayed tokens and can proceed to load them
- In case all of the above methods fail you, then contact kplc customer service using the kplc contact details attatched below.
Kplc delayed tokens customer care
KPLC HOTLINE CUSTOMER CARE NUMBERS
- KPLC Hotline number: 97771
- KPLC service-related customer care number: 0732170170
- KPLC customer care number: 0703070707
- KPLC fraudsters reporting number: 0718-999-000
- KPLC national contact centre number: +254-203201000
- KPLC corporate customer care number: 020-3201600 or 020-3201622
- KPLC corporate customer care mobile number: 0711031975
KPLC CUSTOMER CARE EMAIL ADDRESS
- [email protected]
- For corporates: [email protected]
KPLC CUSTOMER CARE SMS CODE
- *977#
KPLC TWITTER CUSTOMER CARE
- @kenyapower
KPLC WEBSITE
www.kplc.co.ke
KPLC SERVICE DELIVERY TIMES
Standard Applications (Below 25KVA)
1. Time taken to quote – 14 days
2. Time taken to approve wayleaves after payment – 14 days
3. Construction – 12 days
4. Metering – 2 Days
Total number of days – 43 Days
KPLC Premium Applications (Above 25KVA), excluding Small and Medium Entreprises (SMEs)
1. Time taken to quote – 7 days
2. Time taken to approve wayleaves after payment – 7 days
3. Construction – 13 days
4. Metering – 2 Days
Total number of days – 30 Days
How To Contact KPLC Customer Care Free Of Charge
Since the kplc customer care number charges airtime to call, Kenyans have been looking for a kplc toll-free number. Well, kplc does not have a toll-free number. However, you can reach kplc customer care for free using their Twitter customer care which is @kenyapower.