Faced with a dilema of a kplc metre going off? Dont worry, you can easily fix a kplc metre that goes off by yourself. We are going to share possible reasons as to why your kplc token metre goes off and how you can fix it.
To fix your knplc token metre that has gone off, do the following:
- First, confirm that your socket is on and has grid power connection.
- If your socket is okay and has power, unplug then plug in your token metre cable.
- Your token metre should power on again, if not, continue with the next steps.
- Unplug your kplc token metre that has gone off and carry it to an alternative power source, maybe to your neighbor or so.
- Use their socket and plug in your kplc metre again
- Your metre should now power on, in case it istill stays off, continue to the next step
- Disconnect your kplc cable metre and use bateries to power your metre instead
- It should power on now. In case the kplc metre continues being off, then check here how to aquire a new kplc token metre.
Blank Kplc Prepaid Metre Error Fix
For those who use the kplc prepaid metre, sometimes your metre might show a blank screen. In case this happens, dont fret. Follow the below guideline to troubleshoot your prepaid kplc metre that shows a blank screen. In case you are not good with wires and power connections, we strongly advise that you hire an expert to do it.
- First turn the main switch of your grid power connection off. Do not continue with the power on.
- Check for a wire that connects your klplc prepaid metre to the sub-power transmitteradapter
- Check for double wires connecting to the power transmitter. Check the photo below to identify the wires.
- Apply a little pressure to push the two wires to fit in their sockets.
- Once the wires are firm enough, close your metre box
- Switch on the main switch of your power connection
- Your kplc prepait metre should now display instead of showing a blank sreen, you fixed you just kplc metre showing a blank screen!

KPLC METRE OFF CUSTOMER CARE CONTACTS
KPLC HOTLINE CUSTOMER CARE NUMBERS
- KPLC Hotline number: 97771
- KPLC service-related customer care number: 0732170170
- KPLC customer care number: 0703070707
- KPLC fraudsters reporting number: 0718-999-000
- KPLC national contact centre number: +254-203201000
- KPLC corporate customer care number: 020-3201600 or 020-3201622
- KPLC corporate customer care mobile number: 0711031975
KPLC CUSTOMER CARE EMAIL ADDRESS
- [email protected]
- For corporates: [email protected]
KPLC CUSTOMER CARE SMS CODE
- *977#
KPLC TWITTER CUSTOMER CARE
- @kenyapower
KPLC WEBSITE
www.kplc.co.ke